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Below are some frequently asked questions that may solve your support needs.

How can I order?

1. Call toll-free: 800-295-0377 or 626-963-8428
Hours of Operation:
Phone Sales: 8AM-5PM, PST.
Customer Service: Mon-Fri 9-5  M-F, PST.
Store Hours: M-F 9-5. Sat., by appointment only
Pacific Standard Time

2. Order via our web site. Click add to cart and follow the checkout procedures! Shipping in the 48 states is included in price and you only pay 8.25% sales tax if the item ships to CA. Our shopping cart uses Geo Trust SSL encrypted connection for safety. Your credit card information is safe.

3. Order by fax. Click here to fill out our order form which can be printed and faxed or mailed to us.

How do I track my package?
Please allow 3 weeks for delivery. If 3 weeks have past, please contact us.

Do I call for tech support?
Sure! We are happy to assist you.

Do we ship outside the US?
It depends on the item. Please contact us for a quote.

How do I receive a price matching discount?
Refer to the discount policy page here.

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