||It\'s Cheap Plastic!
Very quiet, lots of extra features
CHEAP plastic end cover that will break
The Bottom Line
CHEAP, OVERRATED, too late to help me - and as I find too late for me LEGENDARY POOR ICON/ NORDIC TRACK SERVICE
I went shopping for a treadmill before Christmas.I researched what I wanted in a treadmill on the internet and didn\'t heed the warnings from internet sellers then headed to my local Sears store.
I was told all the Nordic Tracks had sturdy 2 hp motors. So I decided to go with the big name and purchased the EXP 1000 for $800.00.
It was so cool. It hooked up to my computer and downloaded programs from iFit.com.
Reading through the manual I discovered that the motor was a variable hp motor UP TO 2HP, which means, at slower speeds it only has 1 hp.
I was disappointed with the salesman that had misinformed me about the hp but I chalked it up to experience. After all, I\'m not a big person and I really liked everything else.
Two weeks in to my workouts and half way through Oprah (Tuesdays with Dr.Phil) there was a loud cracking and grinding sound and it stopped. I was stunned! The machine only had 4 hour total time!
I returned it to Sears no problem and upgraded to the EXP 3000 (continuous 2hp motor) at $1300.00 I did notice that the rear end cap was still plastic but assumed that it was metal inside where the roller rests since the price was almost doubled and it had only a few more bells and whistles.
WRONG! WRONG! WRONG!
As I unpacked the EXP 3000 and lowered the walking surface I heard a familiar cracking sound. I started laughing in disbelief, this can\'t be happening. Oh, yes it was happening, a big chunk of plastic flew out of the end cap and smacked me in the cheek.
The next morning I called ICON FITNESS (the manufacturer of many treadmills including the Nordic Track). I expected an apologize and some customer service. Instead I received a lecture about adjusting the tension of the belt. Obviously she did not listen to what I had said, it wasn\'t even out of the box all the way. She continued to tell me how reputable the manufacturer was and offered to send me the end cap with instruction for installing it. I said forget it and hung up.
After thinking about it for a while I decided to call them back, this was a problem they needed to address. The next person I talked to was more understanding and said she would expedite a replacement part and have a service technician come and install it.
After a week of waiting I called back and was told the part was on back order but she would try and find it in a different warehouse and ship it out. A week later the technician replaced the part and helped me assemble the treadmill.
The technician was very helpful. He said the Nordic Track was a really good piece of equipment He did tell me that he had replaced 7 or 8 end caps within the last 3 weeks and that the company needed to fix the problem but over all the Nordic Track had few repairs.
So, for the time being I will use the treadmill. I have another week until the Sears return policy expires.
Nordic Track and Icon Fitness I hope you are listening!
I DO NOT RECOMMEND THIS TREADMILL!
Next time I\'ll pay less attention to Consumer Guide (who should know better) and more attention to more helpful websites like Treadmill Advocate and Treadmill Sensei!
Rating: [1 of 5 Stars!]